FAQ’s

RETURN POLICY

THERE ARE NO REFUNDS ON CUSTOM PRODUCTS.  Our goal is to provide the best quality custom, printed shirts available and we stand behind our work. We will be happy to fix any mistake made by Industrial Shirt Shop–all we ask is that you report the mistake to us within 48 hours after you receive your order.

PRODUCTS/ORDERING

How do I speak with someone at Industrial Shirt Shop? and when can I call?

Feel free to call us any day between the hours of 7am to 7pm MST at 480-678-3100.

Is there a minimum quantity I have to order?

No –  This is a HUGE benefit when working with the fine folks at Industrial Shirt Shop.  We have no minimum order requirements.  Order just 1 or order thousands.  We’ll like you just the same!

How many ink colors can I have printed?

The honest answer is we don’t care how many colors you want.  Yep, that’s right, we do not charge for additional colors like many of the others out there.  Stop scratching your head…  It’s because we use the latest in garment printing technologies.  Direct to Garment (DTG) printing.

PAYMENT

How do I pay for my stuff?

Industrial Shirt Shop accepts:  Visa, MasterCard, Discover, American Express & PayPal.

ARTWORK/SPECIFICATIONS

What file types are accepted for supplied artwork?

We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF Be sure to convert type to paths or outlines, or supply the font used.

What resolution is preferred for my artwork?

The maximum imprint area size is 14” wide x 16” high.  For printing on a pocket or for a chest logo, the maximum size is 3.25” wide x 3.25” high.

Can Industrial Shirt Shop create my artwork?

Yes!  We have an awesome Graphic Artist on staff.  Simply email a description of the design or logo that  you would like on your shirt and we will assist.  To create your custom artwork, we charge $35.00/hour with a 1 hour minimum.   Most  jobs take one hour or less to complete.